Privacy policy

Privacy & Security Policy

Last reviewed and updated 25th May 2018

ICSAT LLP fully complies with current GDPR and consumer legislation. This policy sets out how ICSAT LLP uses and stores your personal data which is collected either through our online shop, electronically via emails, or verbally from phone calls.

Who We Are

ICSAT LLP  is a UK registered company OC374339, and is registered at 15 Willow Tree Close, Long Lee, Keighley, West Yorkshire BD21 4RZ.

Our Commitment to Your Privacy

Your privacy and security is of the highest importance to us. We put in place all reasonable technical, security and procedural controls required to protect your personal in whatever format we hold it. We will never release your personal details to any outside company for mailing or marketing purposes.

Information We Collect

When you make a purchase or booking from us, either online, by email or phone call we collect certain personal information from you, for example: your name, email address, phone number, payment address and delivery address.

Our credit card transactions are handled by PayPal, they receive the information needed to verify and authorise your payment card and to process your order. Every third party we use complies with current legislation and is under strict obligation to keep your personal information private. ICSAT LLP does not store any credit card information.

How We Use Your Information

We use your information to process your order(s) or booking(s), request payment(s) and keep records to enable us to give follow up customer service if requested by you. We also use your information to meet our legal obligations, for example, VAT evidence, product recall etc.

If you have opted to receive marketing emails from us, or we believe there is a legitimate interest, we may use your email address to contact you from time to time with details of product promotions etc.

How We Store Your Information

We store your information on our eshop  system and our financial management system. All such information is held on secure servers. Both systems are owned by third parties who comply with current GDPR legislation.

How Long We Keep Your Personal Information

We will keep your personal information for as long as you are a customer of ICSAT LLP.

We may also keep your personal information for up to 8 years to enable us to:

  • Respond to questions or complaints about your purchases
  • To maintain records according to legal requirements

Your Rights

You have the right to access any personal information we hold about you.

If you feel that we should no longer be using your personal information, you can request that we erase the personal data we hold on you. When we receive your request we will confirm that your personal data has been deleted or tell you why it cannot be deleted as there may be legal reasons why we need to keep your personal data.

If you no longer wish to receive marketing emails from us you can either click the ‘unsubscribe’ link at the foot of our marketing emails or email your request to

If you want to request the deletion of you personal data please contact us via the following email address: of data request



What are cookies and why do we use them?
Cookies are small pieces of information stored by your web browser to remember what action you have performed. There are various types of cookies that perform different actions such as remembering what items you have put in your shopping basket and identifying any errors with the site so we can resolve them.
Cookies cannot harm your computer and are only available to the website that originally set the cookie. Cookies are used in all ecommerce websites and are very important to enable the site to function properly.
We use cookies for a number of reasons including:

•    Remembering what is in your shopping basket

•    Remembering how far through the checkout process you are

•    Analysing website data information including estimating audience size and usage patterns

•    Sharing pages such as facebook and twitter

Below we have details three categories of cookies we use on our website

 1.    Strictly necessary cookies – These cookies are very important and are necessary for you to move about our website. They perform such functions as remembering your login details and remembering what is in your shopping basket. Without these cookies the website would not work.

2.    Performance cookies – These cookies collect anonymous information on how customers are using our site. For example what pages you visit and if you experienced any errors. These cookies help us improve our website and the user experience for the customer

3.    Tracking cookies -  These cookies enable us to see where customers are coming from i.e. did they arrive through a search engine or a marketing email


 By using our site you are giving your consent to the use of cookies. Most web browsers will accept cookies unless you have adjusted your setting. If you wish to disable cookies you can do so in your browser settings but if you do you will find several parts of the ICSAT website and in fact most other e-commerce websites will not work.

 For more information on cookies visit